How do I sync my Concepts purchases across devices and platforms?

A free Concepts account allows you to use your purchases across multiple devices. How this works depends on the type of purchase.One-time Pu...

What are the options in the Pro Shop? Is Subscription mandatory?

Subscription will never be mandatory. We recognize that everyone has different creative needs, and we believe everyone should be able to c...

How do I cancel my subscription?

Your subscription is managed through the platform's app store where you originally made the purchase. Please find the instructions for your ...

How does the Concepts for Schools and Universities program work?

Concepts is available for free to students and faculty from approved educational institutions.For School Staff & FacultyMembers of your ...

How do I request a refund?

We are sorry that Concepts did not meet your expectations. Since purchases are handled by the Microsoft Store, you will need to request your...

What can I do if making a purchase fails on Windows?

If a purchase fails on Windows, the issue is typically with your Microsoft account or Windows Store settings. Here are the most common solut...