How do I sync my Concepts purchases across devices and platforms?

A free Concepts account allows you to use your purchases across multiple devices. How this works depends on the type of purchase.One-time Pu...

What are the options in the Pro Shop? Is Subscription mandatory?

Subscription will never be mandatory. We recognize that everyone has different creative needs, and we believe everyone should be able to c...

I made a purchase but can't use the features.

There are two common causes of your purchases being unavailable in Concepts. You can try both of these solutions to see which works for you....

How do I cancel my subscription?

Your subscription is managed through the platform's app store where you originally made the purchase. Please find the instructions for your ...

How does the Concepts for Schools and Universities program work?

Concepts is available for free to students and faculty from approved educational institutions.For School Staff & FacultyMembers of your ...

A coupon I received with my new Simbans tablet is not working

For issues with a coupon you received from Simbans for Concepts Pro, please contact the Simbans support team directly.You can reach their su...

How do I request a refund?

We are sorry that Concepts did not meet your expectations. All refunds for Android are handled directly by the Google Play Store.Request a R...