How do I sync my Concepts purchases across devices and platforms?

A free Concepts account allows you to use your purchases across multiple devices. How this works depends on the type of purchase.One-time Pu...

What are the options in the Pro Shop? Is Subscription mandatory?

Subscription will never be mandatory. We recognize that everyone has different creative needs, and we believe everyone should be able to c...

How do I set up Family Sharing for Concepts?

We have enabled Family Sharing on iOS for all in-app purchases, including subscriptions and items from the Pro Shop. You can share your purc...

如何申請退款？

很抱歉概念（有些傷心）未達到您的期望。我們時常添加新功能并優化先前的功能。若您執意退款，就需要向Apple申請退款。在瀏覽器中訪問https://reportaproblem.apple.com。登入購買概念時所用Apple ID。在已購程式中找到概念，并點按“反饋問題”。選擇退...

Apple列在APP Store裡面的內購是什麼？

我們堅信每位用戶都值得一款可靠的設計繪圖軟件，我們提供給大家的免費功能有：所有的基本筆刷（不包含筆刷市場的筆刷套件）、COPIC色輪和調色板、5張圖層、JPG匯出和無限大畫布。 基礎套裝（Pro套裝）為專業人士而打造。功能包括：筆畫調整、精準測量、圖形指南、無限大畫布、素材庫...

我已購買PRO套件，卻無法使用PRO權限功能。

最簡單確認已購買Pro套裝的方法是在畫廊與畫布上方查看是否有“升級到Pro”文字。如果有此字樣，說明Pro權限目前是未解鎖狀態。如果顯示“PRO”，則是已解鎖。 如果您記得已購Pro套裝，點按“升級到PRO”，而後選擇底部的“恢復購買”。您會被提示輸入Apple ID——確保...

我的購買內容未識別，且我有超過一個App Store帳戶

若下載或更新軟體時登入的Apple ID不同與購買時所用ID，Apple則不會提供購買數字收據。沒有此收據，我們無法識別你的購買。很不幸，要解決這個問題，需要卸載概念（請不要著急直接卸載，先看完這段文字），接著登入購買時所用的正確的Apple ID。注意！！！必須先備份你的畫作...

I made a purchase but can't use the features.

There are two common causes of your purchases being unavailable in Concepts. You can try both of these solutions to see which works for you....

How do I get a receipt for my purchase?

All billing for the iOS version of Concepts is handled directly by Apple. A receipt is typically emailed to you within three to five days of...

How do I cancel my subscription?

Your subscription is managed through the platform's app store where you originally made the purchase. Please find the instructions for your ...

How does the Concepts for Schools and Universities program work?

Concepts is available for free to students and faculty from approved educational institutions.For School Staff & FacultyMembers of your ...

A coupon I received with my new Simbans tablet is not working

For issues with a coupon you received from Simbans for Concepts Pro, please contact the Simbans support team directly.You can reach their su...

How do I request a refund?

We are sorry that Concepts did not meet your expectations. Since purchases are handled by the Microsoft Store, you will need to request your...

What can I do if making a purchase fails on Windows?

If a purchase fails on Windows, the issue is typically with your Microsoft account or Windows Store settings. Here are the most common solut...

How do I request a refund?

We are sorry that Concepts did not meet your expectations. All refunds for Android are handled directly by the Google Play Store.Request a R...