How do I sync my Concepts purchases across devices and platforms?

A free Concepts account allows you to use your purchases across multiple devices. How this works depends on the type of purchase. One-tim...

What are the options in the Pro Store? Is Subscription mandatory?

Subscription is not mandatory. We offer several options in the Pro Shop so you can choose what best fits your creative needs. Every version...

How do I set up Family Sharing for Concepts?

We have enabled Family Sharing on iOS for all in-app purchases, including subscriptions and items from the Pro Shop. You can share your pur...

How do I request a refund?

We are sorry that Concepts did not live up to your expectations. We release updates often, but if you have decided on a refund, you will ne...

What are the In-App Purchases that Apple lists in the App Store?

Concepts provides a personalized set of creative tools so you can create in your own way. In-App Purchase Options Enjoy all the ba...

How to Restore Your Purchases

If your PRO features are not active, You can restore your purchase at any time. Your purchase is tied to the account you used to buy it, w...

My purchase is not recognized and I have more than one App Store account.

This can happen if Concepts was downloaded or updated while you were signed in to a different App Store account than the one used for your ...

I made a purchase but can't use the features.

There are two common causes of your purchases being unavailable in Concepts. You can try both of these solutions to see which works for you....

How do I get a receipt for my purchase?

All billing for the iOS version of Concepts is handled directly by Apple. A receipt is typically emailed to you within three to five days o...

How do I cancel my subscription?

Your subscription is managed through the platform's app store where you originally made the purchase. Please find the instructions for your...

How does the Concepts for Schools and Universities program work?

Concepts is available for free to students and faculty from approved educational institutions. For School Staff & Faculty Members of ...

A coupon I received with my new Simbans tablet is not working

For issues with a coupon you received from Simbans for Concepts Pro, please contact the Simbans support team directly. You can reach their ...

How do I request a refund?

We are sorry that Concepts did not meet your expectations. Since purchases are handled by the Microsoft Store, you will need to request you...

What can I do if making a purchase fails on Windows?

If a purchase fails on Windows, the issue is typically with your Microsoft account or Windows Store settings. Here are the most common solu...

How do I request a refund?

We are sorry that Concepts did not meet your expectations. All refunds for Android are handled directly by the Google Play Store. Request a...