How do I sync my Concepts purchases across devices and platforms?

With a free Concepts account, you can sync your purchases across your devices. Concepts offers two types of purchases: 1. A one-time pu...

What are the options in the Pro Shop? Is Subscription mandatory?

Subscription will never be mandatory. We recognize that everyone has different creative needs, and we believe everyone should be able to cre...

I made a purchase but can't use the features.

There are two common causes of your purchases being unavailable in Concepts. You can try both of these solutions to see which works for you....

How do I cancel my subscription?

Your purchase is made via the platform's app store. So, the instructions for managing your subscription also depend on the platform. Scroll ...

Concepts for Schools and Universities

Concepts is available free of charge to faculty and students from approved schools. Members of staff from a school can request access here. ...

A coupon I recieved with my new Simbans tablet is not working

If you received a coupon from Simbans for access to Concepts Pro and it is not working then please contact Simban's support team for help. Y...

How do I request a refund?

We’re sorry that Concepts hasn’t lived up to your expectations. Know that we update often with new features and performance updates, but if ...