How do I sync my Concepts purchases across devices and platforms?

A free Concepts account allows you to use your purchases across multiple devices. How this works depends on the type of purchase.One-time Pu...

What are the options in the Pro Store? Is Subscription mandatory?

Subscription is not mandatory. We offer several options in the Pro Shop so you can choose what best fits your creative needs. Every version ...

How do I cancel my subscription?

Your subscription is managed through the platform's app store where you originally made the purchase. Please find the instructions for your ...

How does the Concepts for Schools and Universities program work?

Concepts is available for free to students and faculty from approved educational institutions.For School Staff & FacultyMembers of your ...

A coupon I received with my new Simbans tablet is not working

For issues with a coupon you received from Simbans for Concepts Pro, please contact the Simbans support team directly.You can reach their su...

How do I request a refund?

We are sorry that Concepts did not meet your expectations. Since purchases are handled by the Microsoft Store, you will need to request your...

What can I do if making a purchase fails on Windows?

If a purchase fails on Windows, the issue is typically with your Microsoft account or Windows Store settings. Here are the most common solut...

How do I request a refund?

We are sorry that Concepts did not meet your expectations. All refunds for Android are handled directly by the Google Play Store.Request a R...