How do I sync my Concepts purchases across devices and platforms?

With a free Concepts account, you can sync your purchases across your devices. Concepts offers two types of purchases: 1. A one-time pu...

What are the options in the Pro Shop? Is Subscription mandatory?

Subscription will never be mandatory. We recognize that everyone has different creative needs, and we believe everyone should be able to cre...

How do I set up Family Sharing for Concepts?

We have enabled Family Sharing on iOS for all of your Concepts in-app purchases, including Subscriptions, Essentials, brushes and tools. We ...

What are credits?

When you purchase multiple packs of objects or brushes from the Object or Brush Market at the same time, we apply credits to your account so...

How do I request a refund?

We’re sorry that Concepts hasn’t lived up to your expectations. Know that we update often with new features and performance updates, but if ...

What are the In-App Purchases that Apple lists in the App Store?

Our team believes in allowing you to create your own way, with a personalized creative tool set. 1. Free Basic Sketching. We believe ev...

Can you explain iPhone and iPad pricing?

Purchasing the Essentials on iPhone allows you to use Concepts on any iPhone, but will not unlock the Essentials on iPad. To unlock Concepts...

I bought PRO and I can't find it.

The easiest way to determine if you have purchased the Essentials (previously Pro Pack) is if the bar at the top of the screen in both the G...

My purchase is not recognized and I have more than one App Store account.

If Concepts is downloaded or updated while signed in to a different App Store account than used to make the in-app purchase, then Apple will...

I made a purchase but can't use the features.

There are two common causes of your purchases being unavailable in Concepts. You can try both of these solutions to see which works for you....

How do I get a receipt for my purchase?

The billing is handled by Apple on iOS, so you would get a receipt from them. Often it can take 3-5 days to arrive (assuming you have not tu...

How do I cancel my subscription?

Your purchase is made via the platform's app store. So, the instructions for managing your subscription also depend on the platform. Scroll ...

Concepts for Schools and Universities

Concepts is available free of charge to faculty and students from approved schools. Members of staff from a school can request access here. ...

A coupon I recieved with my new Simbans tablet is not working

If you received a coupon from Simbans for access to Concepts Pro and it is not working then please contact Simban's support team for help. Y...

How do I request a refund?

We’re sorry that Concepts hasn’t lived up to your expectations. Know that we update often with new features and performance updates, but if ...

What can I do if making a purchase fails on Windows?

If you can't make a purchase as the country on the Windows purchase page is wrong you need to change the region used by the Windows.Select S...

How do I request a refund?

We’re sorry that Concepts hasn’t lived up to your expectations. Know that we update often with new features and performance updates, but if ...