Bugs & Known Issues
-
Why does Concepts crash on launch?
A crash when opening the app on iOS can be caused by a bug in Apple's file handling of connected network drives or third-party file location...
-
Flickering Screen With Intel Xe GPU
A flickering screen or disappearing strokes on Windows is a known issue caused by an older Intel Xe graphics driver. Updating your driver to...
-
Wrong colors in Dark mode on Xiaomi devices
There is a known issue on Xiaomi devices where colors in your drawing may not match the Color Wheel when using the system-wide dark mode. To...
-
Why are drawing thumbnails not visible in the Gallery?
Missing thumbnails in the Gallery are typically caused by a bug in iPadOS 16.0.To resolve this issue, please update your device to iPadOS 16...
-
Why can't I delete a drawing or folder?
If you are unable to delete drawings or folders, it is likely due to a known bug in iOS that can affect the trash system.A simple restart of...
-
Recovery failed at startup
This error message means Concepts could not recover your last opened drawing due to a file error. Please try the following steps to resolve ...
-
Battery Saver Mode and Concepts Performance
If you're experiencing slow performance in Concepts, such as long loading times for drawings, delays when drawing a stroke, or "Application ...
Sections
Need more help?