We are sorry that Concepts did not meet your expectations. Since purchases are handled by the Microsoft Store, you will need to request your refund directly from Microsoft.

Request a Refund Online

1. Go to your Microsoft account dashboard and sign in.
2. Click on Order History under Billing & Accounts.
3. Locate your Concepts purchase.
4. If the purchase is eligible under Microsoft's return policy, you will see a button labeled Request a return. Click it and follow the instructions.

Request a Refund by Phone

1. Find your local Microsoft Store support phone number.
2. When prompted by the automated system, say “refunds.”
3. Wait on the line to be connected to a support person.

You can typically expect your refund to be processed within three to five business days. If you have trouble with this process, please contact our Support team and we will do our best to help guide you.