Customers with HP devices
Update to the latest Intel Graphics driver using one of the following methods:
#1: Check the HP Customer
Support - Software and Driver Downloads site to obtain the latest update for your product model.
To resolve this issue, download and install the Intel graphic driver v30.0.100.9864 or newer version. HP recommends keeping your system up to date with the latest software.
NOTE: A more recent version of the driver may be available. Check for newer versions at
support page:
http://www.hp.com/drivers
#2: Install driver updates using HP Support Assistant
HP Support Assistant is designed to help you manage software updates;perform the following the steps:
- Make sure the computer has an active Internet connection.
- Search Windows for and open HP Support Assistant.
- Click Updates and check for updates & messages.\
- If updates are needed, HP Support Assistant displays a list of important and recommended updates. Select the updates you want to install, then click Download and install selected updates.
#3: Install Windows updates
HP PCs - Updating drivers and software
with Windows Update (Windows 11, 10) | HP® Customer Support